Our Motto

Cool Girls do Resale.

 

Our Mission

To Enhance Lives While Making Luxury Accessible to All Women.

We believe that the way you present yourself to the world is the way the world around you is going to perceive you.

Wearing Luxury items elevates our mood and puts a pep in our step. It gives us more confidence when we face the world. Why shouldn’t everyone experience these benefits? At To Be Continued….we strive to democratize luxury by making luxury accessible to all women.

Our Vision

Hundreds of thousands of passionate and fashionable women from all over the globe will engage with the experts at TBC to buy and sell pre-loved, luxury pieces. TBC will be the universal place to go for The Finest in Luxury Resale!

Joining our team means working at the heart of the fashion world, with unique access to all major luxury brands. In our fast-paced and dynamic environment, you'll have the opportunity to be creative and make a difference for both your clients and the company. We offer a stimulating and rewarding workplace where innovation is encouraged, and personal growth is nurtured.

At To Be Continued, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment where all individuals are welcomed, respected, and valued. We believe that diversity enhances our company culture and enriches the client experience.

 

To Be Continued… is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates.

 

OPEN POSITIONS

 

Omnichannel Sales Specialist

Overview:

As an Omnichannel Sales Specialist at To Be Continued..., you will play a pivotal role in driving sales and revenue generation through various channels, including client outreach, social media engagement, and in-store interactions. You will be responsible for meeting sales targets, maintaining key performance indicators (KPIs), and embodying our company's vision to provide luxury accessibility to all women.

Responsibilities:

Sales and Revenue Generation:

  • Meet and exceed sales targets by effectively utilizing multiple channels, including client outreach, social media engagement, and in-store interactions.
  • Implement strategies to maximize revenue generation and ensure consistent growth.

Client Outreach and Engagement:

  • Utilize our extensive client database for outreach and follow-up to generate sales opportunities.
  • Develop and maintain relationships with existing clients, ensuring excellent customer service and satisfaction.
  • Collect accurate and complete data and conduct follow-up activities to expand the client base and foster new relationships.

Social Media Management:

  • Manage social media platforms, particularly Instagram, to enhance brand visibility and engagement.
  • Create engaging and relevant content, including posts and stories, to attract and interact with our Instagram audience.
  • Utilize social media analytics to optimize content performance and drive sales conversions.

Collaboration and Communication:

  • Work closely with the Store Manager to align sales strategies with company goals and objectives.
  • Take direction from the Store Manager and collaborate effectively with team members to ensure a cohesive approach to sales and customer service.
  • Follow and apply all company policies and procedures.
  • Contribute to collective team operations efforts, including but not limited to maintaining an orderly back office, shipping and merchandising.

Customer Experience:

  • Welcome walk-in clients warmly and provide exceptional customer service.
  • Share our company's vision and mission with clients, conveying our commitment to luxury accessibility and inclusivity.

Qualifications:

  • Proven experience in sales and customer service, preferably in the luxury retail industry.
  • Strong communication and interpersonal skills, with the ability to engage effectively with clients and team members.
  • Proficiency in social media platforms, particularly Instagram, and experience in social media management.
  • Ability to meet sales targets and KPIs while maintaining a high level of professionalism and integrity.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
  • Passion for fashion, luxury, and promoting inclusivity in the industry.

 

Intake Specialist

Overview:

To Be Continued... is seeking a dynamic and motivated individual to join our team as an Intake Specialist. The Intake Specialist will play a crucial role in the seamless intake process of luxury products onto our platform and assisting their team with all consignment efforts. The ideal candidate will possess a keen eye for detail, excellent communication skills, and a passion for luxury fashion.

Many intake specialists in our company have evolved and are currently in management roles. This position is an opportunity to function at a high performance level at the heart of the business and is a prime position for

Roles and Responsibilities:

Merchandise Intake:

  • Write Informative Product Descriptions: Craft detailed and engaging product descriptions using industry-standard fashion terminology to accurately represent each item.
  • Price Merchandise: Determine appropriate pricing for consigned luxury products based on retail value, condition, and style, ensuring competitiveness in the market.
  • Inspect Consigned Products: Conduct thorough inspections of consigned luxury items for condition issues and salability, ensuring quality control standards are met.
  • Identify High-Value Merchandise: Recognize high-value and marquee merchandise, prioritizing their processing through the system for faster turnaround.
  • Authentication: be familiar with signs of counterfeit items so as to identify risk factors and ensure that we only accept legitimate items.
  • Inventory Management: Input all product intake data into Liberty, our internal inventory system, accurately maintaining records of incoming merchandise.

Consignor Relations Management:

  • Consignor Interaction: Greet and onboard consignors during in-person drop-offs, ensuring a positive experience and taking inventory of acceptable merchandise.
  • Client Home Pick-ups: Schedule and conduct client home pick-ups, demonstrating professionalism and excellent customer service.
  • Solicit New Consignors: Actively seek out and solicit new consignors to expand our network and inventory.
  • Manage Returns to Consignor: ensure efficient merchandise turnover by returning expired items to the consignor at the end of the consignment period; manage return requests in a timely manner and in keeping with company policy.

Strategic Collaboration:

  • Collaborate with Senior Management: Work closely with senior management and other team members to develop best practices for the intake process, contributing to the continuous improvement of operations.
  • Mentor Team Members: Provide guidance and mentorship to team members to ensure adherence to company standards and execution of the intake process.
  • Prepare Items for Photography and Sales: Collaborate with the photography and sales teams to prepare consigned items for listing on our platform.
  • Thought Leadership: Contribute to making TBC a thought leader in the luxury resale space by bringing passion and innovative ideas to the workplace every day.

Qualifications:

  • Previous experience in luxury fashion retail or consignment preferred.
  • Strong understanding of luxury fashion brands, trends, and terminology.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and precise.
  • Conflict management skills.
  • Strong sense of accountability and capacity to respond to deliverables.

 

Send your resume to info@tbcconsignment.com